FAQ: What are your booking conditions if COVID restrictions stop me from getting to Alice Springs?
When you book for the 2022 season the special conditions we had for 2020 and 2021 COVID conditions will remain the same for 2022. This will provide our customers with some clarity and security for their booking. Below are the specific terms if you make a booking for the 2022 Season and if need to cancel or change your dates due to border issues, COVID etc that could affect your booking:
If you can't make it because of border closures or travel restrictions, you can:
- change your dates ( at no extra cost for use in 2022, 2023 or 2024) or,
- place your booking on hold ( at no extra cost for use in 2022, 2023 or 2024) or,
- convert your booking into a credit ( at no extra cost for use in 2022, 2023 or 2024)
If you want to cancel your booking entirely a 30% cancellation* fee will apply to your entire booking. The 30% fee will be offered as a credit for any future re-bookings in 2022, 2023 or 2024.
*The 30% fee covers the costs used to prepare for your booking. A lot of work is set in motion once you book i.e. populating our database with your booking and trek file; populating our health and safety systems with your details; preparing your containers; printing your container stickers and tracking ID; inputting your container tracking and delivery detail into our logistics software; rostering staff; setting aside vehicles and many other factors. Of course, we can't do these things for free. They cost money, time and need to be done in order to deliver the service you expect and deserve. Staff also need to be paid for that. Staff who were rostered for your dates, still need to be paid for those commitments