FAQ: What is your Cancellation Policy?

Our service-wide cancellation policy for transfers and trek packages is as follows:

If You cancel Your booking, You will incur a cancellation fee. Below are the cancellation fee rates. % based on your booking fee:

• Outside 30 days from date of Your Pre-Trek Date: 30% cancellation fee*
• 30 days or less from the date of Your Pre-Trek Date: 50% cancellation fee*
• 15 days or less from the date/time of Your Pre-Trek Date: 70%*
• 7 days or less from the date/time of Your Pre-Trek Date: 100%*

Read More Here: Our Terms and Conditions

Any refunds will be processed within 7 days. Refunds are processed back into the account or method you paid, so please ensure your details are up to date, as the system will automatically process refunds back into the account you originally paid with.

There are no credits for any cancellation.

​*The cancellation fee covers the costs used to prepare for your booking or compensate us for the loss of a service we could not sell. A lot of work is set in motion once you book i.e. populating our database with your  booking and trek file; populating our health and safety systems with your details; preparing your containers; printing your container stickers and tracking ID; inputting your container tracking and delivery detail into our logistics software; rostering staff; setting aside vehicles; answerings emails and many other factors. Of course, we can't do these things for free. They cost money, time and need to be done in order to deliver the service you expect and deserve. Staff also need to be paid for every minute they work on your booking. Staff who were rostered for your dates, still need to be paid for those commitments