Help CenterIf your booking includes a storeroom key, it will be delivered with your containers during pre-trek. The key is often taped to the inside of your container or on top of the container lids.
All trek packages include a key.
If you just booked a transfer and food drops as separate items ( not in a trek package), you will need to book a key or source one from the Visitor Info Centre in town.
If you are not sure, check your booking paperwork and go back online and read what your package or order includes.
38% of people that book with LTTS either don't know what they booked or are not sure what is included. All the info is online on our website. Please don't book anything you're not really sure what is included. You will just get yourself into difficulty when you get here ( many do) and we won't be able to assist last minute or it will cost you extra money to adjust and fix, even the smallest tweak, each and every time. Do your research and plan accordingly or prepare for despair.