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I want to cancel my booking because of COVID-related restrictions. What do I do?

If you can't make it because of border closures or travel restrictions, you can:

  • change your dates ( at no extra cost for use in 2022, 2023 or 2024) or,
  • place your booking on hold ( at no extra cost for use in 2022, 2023 or 2024) or,
  • convert your booking into a credit ( at no extra cost for use in 2022, 2023 or 2024)

If you want to cancel your booking entirely a 30% cancellation* fee will apply to your entire booking as per your booking terms and conditions but to ease the pain of COVID stress and losses, we will offer the 30% fee as a credit for any future re-bookings in 2022, 2023 or 2024.  All other cancellations are as per standard fees listed in the Terms and Conditions under Cancellations Fees Prior To Trek

To cancel your booking, go to the LTTS Booking Modification page and submit your request.  

​*The 30% fee covers the costs used to prepare for your booking. A lot of work is set in motion once you book i.e. populating our database with your  booking and trek file; populating our health and safety systems with your details; preparing your containers; printing your container stickers and tracking ID; inputting your container tracking and delivery detail into our logistics software; rostering staff; setting aside vehicles; answerings emails and many other factors. Of course, we can't do these things for free. They cost money, time and need to be done in order to deliver the service you expect and deserve. Staff also need to be paid for every minute they work on your booking. Staff who were rostered for your dates, still need to be paid for those commitments