Help CenterIf you want to cancel your booking, you will need to contact our admin team and request the cancellation in writing via email or by completing the LTTS Booking Modification Form. The team will then process your cancellation and any refunds.
Note there are no longer any COVID exceptions to bookings and cancellations, so all cancellations regardless of the reason will be processed as per our Terms and Conditions with the associated cancellation fee as shown below:
There are cancellation fees* as per our Terms and Conditions. They are as follows:
- Outside 30 days from date of Your Pre-Trek Date: 30% cancellation fee
- 30 days or less from the date of Your Pre-Trek Date: 50% cancellation fee
- 15 days or less from the date/time of Your Pre-Trek Date: 70% cancellation fee
- 7 days or less from the date/time of Your Pre-Trek Date: 100% cancellation fee
Any refunds will be processed within 7 days. Refunds are processed back into the account or method you paid, so please ensure your details are up to date, as the system will automatically process refunds back into the account you originally paid with.
There are no credits for any cancellation.
*The cancellation fee covers the costs used to prepare for your booking or compensate us for the loss of a service we could not sell. A lot of work is set in motion once you book i.e. populating our database with your booking and trek file; populating our health and safety systems with your details; preparing your containers; printing your container stickers and tracking ID; inputting your container tracking and delivery detail into our logistics software; rostering staff; setting aside vehicles; answerings emails and many other factors. Of course, we can't do these things for free. They cost money, time and need to be done in order to deliver the service you expect and deserve. Staff also need to be paid for every minute they work on your booking. Staff who were rostered for your dates, still need to be paid for those commitments