Help CenterAll bookings with LTTS have a minimum of a 30% cancellation fee. This percentage increases the closer you get to your pre-trek date.
The 30% fee covers the costs we have already used to prepare for your booking. A lot of work is set in motion and upfront non-refundable costs we incur are paid once you book i.e. paying external fees on bookings, licencing and permits; populating our database with your booking and trek file; populating our health and safety systems with your details; preparing your containers; printing your container stickers and tracking ID; inputting your container tracking and delivery detail into our logistics software; rostering staff; setting aside vehicles and many other factors.
Of course, we can't do these things for free. They cost money, time and need to be done by our admin and field team in order to deliver the service you expect and deserve. Staff need to be paid for that whether you cancel or not. Staff who were rostered for your dates, still need to be paid for those commitments.
As much as we would like to help as many people as we can, we simply can't afford to fully refund cancelled bookings. That is why we make our terms and conditions as clear as possible.
If you do cancel due to unforeseen circumstances and you're super keen to come back, talk to us. We'll see how we may be able to help and potentially use any cancellation fees as credits toward future bookings.
We want to see you hear. We want you to hike the trail and have a lifetime experience. We'll do our best to help.