Pre-Arrival Email: LTTS Checking In - Your Upcoming Trek

This automated email is sent out to all customers about 7 days before they arrive for pre-trek prompting everyone to get squared away before arriving here at Alice Springs. You can use this article to tick off things early if you want.

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**This is a friendly automated email reminder. To avoid any surprises, extra costs or bitter disappointment, we highly recommend you read everything below**

We're checking in to say hello and confirm all is good to go for your upcoming trek and that we are ready! Some friendly reminders: Check Your Booking!

• Don't make assumptions. Check your booking confirmation. Make sure your dates and trek support services match your assumptions. Know exactly what you booked.
• Booking confirmations are emailed to you once you make a booking with us. You don't need to confirm a confirmation.
• Check the dates and times of your transfers. 
• Remember,  a member of the LTTS field team will check in with you on pre-trek to make sure all is good to go.
• Adding Extras Post Booking: You can do that here: https://www.treksupport.com.au/add-extras
• LTTS Doesn't Work Weekends: If you contact us from the trail on a weekend requesting assistance, the earliest response time will be the following Monday. If you need emergency assistance, call 000. 

Pre and Post Trek Accommodation

• If you have booked your accommodation and have not yet updated us, please do so at your earliest convenience.
• Our Approved Accommodation List is here: https://www.treksupport.com.au/approved-accommodation-list
• Remember, the LTTS bus will not detour to pick your bags up from one hotel to another after your trek.
• If you need bag storage, book it. The driver will politely refuse to detour for any non-booked bag collection.

Confirm Pre-Trek Date

• Pencil in your pre-trek date and check on your booking confirmation to confirm your date syncs with the one you booked with us.
• Don't make assumptions! If you arrive earlier or later for pre-trek than what you booked, we won't be ready for you.
• Helpdesk Article: https://helpdesk.treksupport.com.au/what-time-are-my-containers-delivered-when-i-get-to-alice-springs/
• Helpdesk Article:https://helpdesk.treksupport.com.au/what-is-pre-trek/

Calibrate Your Expectations

• Calibrate your expectations before you get here. Read more here: https://helpdesk.treksupport.com.au/calibrate-your-expectations-of-ltts-when-on-the-trail/
• Don't make assumptions! They most likely will cause disappointment.
• LTTS is not your caretaker on the trail. You are 100% responsible for yourself out there.
• If you need extra assistance outside what you booked, it will cost extra, upfront. Plan, prepare.
• We are not contactable 24/7 while you are on the trail. We don't work weekends. but we will get back to you as soon as we can 

Additional Forms

• Book In Your Food Drop Dates (and Gear Retrieval if you have them): If you haven't already you can submit your food drop dates here:https://www.treksupport.com.au/food-drop-form
• Extra Add-Ons: If you want to add on extras, you can do that here: https://www.treksupport.com.au/add-extras

Have A Copy Of Your Booking Handy

• You will need the QR code on your booking in order to board the LTTS Vehicles.
• Have an electronic or hardcopy of this with you ready when you board our vehicles.
• If you can't verify who you are, we can't let you board.

FAQs and LTTS Helpdesk

• Heaps of excellent information and FAQs are on our website directly relevant to your booking and support.
• Check it out here: https://helpdesk.treksupport.com.au/
• If you ask questions that are already online, our Bot will email you the answer in a very non-human manner.
• Watch some Aria AI Videos here:https://www.treksupport.com.au/aria

Some Statistical Facts and Tips - The Reality Check

• In 2022 nearly 42% of LTTS Customers arrived at Alice Springs unprepared or making assumptions about what they booked without checking before arriving here. 38% of these customers failed their trek due to injury, unpreparedness, illness or quitting. Avoid being a statistic. Plan - Prepare - Enjoy
• Approx 62% of LTTS Customers walking the end to end in 2022 said to us that the hike was a lot harder than anticipated.
• Many Larapinta Trail hikers write subjective and emotive stuff online about their experiences, but they often don't write about the hardships. There likely will be some hardships!
• Train with the exact equipment and kit you will be hiking the Larapinta Trail with. This, in particular, includes your pack, clothing, stove, socks, footwear, tent and sleeping mat

Disclosure: You are 100% responsible for your hike and well-being. Our responsibilities start and end with what you booked only. We are not and cannot be responsible for your well-being or any additional support you require when you are on the trail. If you require additional support, we may be able to provide it, but it is at extra cost and expense to you.